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Terms & Conditions
Nutritional Therapy Descriptor
Nutritional Therapy (NT) is the application of nutrition and lifestyle science in the promotion of health, wellbeing and individual care. NT practitioners assess an individual’s nutritional status, lifestyle factors and health goals to identify potential areas of imbalance and provide personalised nutrition and lifestyle recommendations.
NT recognises that every individual is unique and recommendations are tailored to the person rather than following a ‘one size fits all’ approach. It may be suitable for individuals looking to optimise their health and wellbeing, support specific health concerns or make positive lifestyle changes.
NT is a complementary approach and is not intended to replace medical advice, diagnosis or treatment. I will always encourage clients to seek appropriate medical support where necessary and will refer clients to a suitably qualified healthcare professional where signs or symptoms require further investigation.
Reflexology Descriptor
Reflexology is a complementary therapy based on the principle that specific areas of the feet correspond with different parts of the body. Reflexology is intended to support relaxation, wellbeing and the body’s natural processes by encouraging a state of balance and calm.
Reflexology is not a diagnostic therapy and is not intended to diagnose, treat or cure medical conditions. Reflexology sessions are tailored to the individual and may be used alongside other forms of support.
Your Practitioner
I am a qualified and BANT-registered Nutritional Therapy Practitioner and Level 5 Clinical Reflexologist. My practice combines science-led education with a nurturing approach, offering personalised support through nutrition, lifestyle guidance, advanced testing and reflexology.
I work within professional scope of practice and do not diagnose, prescribe medication or claim to cure or treat medical conditions. Recommendations provided are intended to support wellbeing and should not be used as a replacement for medical advice or treatment. Professional standards are maintained through relevant professional bodies (BANT. AoR, CNHC) and codes of conduct applicable to my qualifications and areas of practice.
Important Information for Clients
The Client acknowledges and understands that:
• The benefits experienced from Nutritional Therapy and/or Reflexology may vary between individuals.
• Recommendations and treatments are personalised and may not be appropriate for everyone.
• Nutritional Therapy practitioners and Reflexologists are not permitted to diagnose or claim to treat medical conditions.
• Recommendations and reflexology sessions are complementary and are not a substitute for professional medical advice and/or treatment.
• I may recommend nutritional supplements, advanced functional testing or other health-related products where appropriate and may receive commission from some products or services.
• It is important that I am informed of any medical diagnoses, medications, herbal remedies or supplements being taken, as these may influence recommendations or suitability of nutrition/lifestyle recommendations or reflexology treatments.
• Clients should contact their GP or appropriate healthcare professional regarding any health concerns or changes in symptoms.
• If a client is unclear about any recommendation, supplement protocol or treatment plan, they should contact me for clarification.
• Recommendations and treatments are personal to the individual and should not be applied to others without professional guidance.
• Recording consultations or reflexology sessions using any form of electronic media is not permitted without written consent from both parties.
• For online appointments, clients are responsible for ensuring they have a suitable internet connection and environment. If a client is unable to attend or connect at the agreed time, the appointment may be considered a ‘no show’ and charged in full.
Confidentiality and Data Protection
I will keep all personal information confidential and secure in accordance with UK GDPR requirements. Client information will not be shared with third parties without consent, except where I believe there is a risk of significant harm to the client or another person, in which case information may be shared with an appropriate authority under the legal basis of vital interest.
A separate Privacy Policy is available for clients to review.
Payment Terms and Cancellation Policy
Fees are agreed in advance of appointments and payment is required prior to the consultation or treatment.
Any programme packages must be paid in full before the first appointment unless an alternative payment arrangement has been made at my discretion.
Appointments cancelled with less than 24 hours’ notice, or missed appointments (‘no shows’), will be charged in full.
In accordance with the Consumer Contracts Regulations 2013, clients booking services online or by other means of distance communication may have a 14-day right to cancel their agreement (‘Cooling-off Period’) however, if services begin within this period, any refund will be adjusted to reflect services already provided. Equally, if an appointment has been made within the 14 day period, the client agrees that they wish services to commence on the agreed appointment date and understands that my cancellation policy applies to booked appointments. Appointments cancelled with less than 24 hours’ notice or missed appointments (‘no shows’) will therefore be charged in full irrespective of the 14 day cooling off period.
Cancellation requests must be made in writing to hello@sarahnash.co.uk. Any eligible refund will be processed within 14 days of cancellation.
Client Agreement
By booking an appointment, the client confirms that:
• The information provided is accurate and complete to the best of their knowledge.
• They understand the scope and limitations of NT and reflexology.
• They understand that my services are designed to support wellbeing and are complementary to, rather than a replacement for, medical care.
• They agree that the professional relationship will be based on the terms outlined in this document.